1. Quotations
Quotations are given on the basis of the most direct route and on information provided by the hirer. The route used will be at the discretion of the Company unless it has been particularly specified by the hirer at the time of enquiry. All quotations are given subject to the Company having available a suitable vehicle and driver at the time the hirer wishes to accept the quotation. Quotations are valid for a maximum of 30 days from the initial enquiry. Quotations are given for coach and driver only.
2. Coach Parking and Other Fees
Unless otherwise stated in the booking confirmation coach parking, departure fees and road tolls are not included in the price of the hire and will be added to the invoice.
3. Booking
It is the responsibility of the hirer to ensure that all the details contained within are accurate. The Company declines all liability for loss or convenience that may arise out of inaccurate bookings.
The Company offers its advice on journey times in good faith but does not guarantee the completion of any journey, or leg of journey, in any given time, and will not be liable for loss or inconvenience which may arise from the delay or detention of the vehicle arising from any cause whatsoever.
The vehicle will depart at times agreed by the hirer. And it is the responsibility of the hirer to account for all passengers at those times. The Company will not accept liability for any losses incurred by passengers who fail to follow instructions given by the hirer.
Should the vehicle be detained by the hirer, or be taken on a longer journey than contracted for, the Company reserves the right to make a proportionate additional charge.
The Company reserves the right to levy additional charges for additional charges for additional mileage or time to that agreed. They cannot be agreed solely with the driver on the day of travel.
The hirer acts on behalf of all the passengers travelling on the vehicles. If the hirer is a Company, group, or partnership, an individual should be named as a responsible person. The hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they Actually travel with the party.
If the hirer is not going to travel with the party, a representative should be chosen and they must make arrangements for the organisation of passengers travelling on the vehicle.
Venture Oxford must be informed who this is prior to the hire taking place. The Company will only accept instructions from the hirer or their nominated representative. Where a copy of these conditions has been given to the hirer at any time, or the hirer has been advised verbally of all significant terms, making a booking will be deemed to signify acceptance of them.
4. Vehicle Size and Specification
The Company reserves the right to provide a vehicle of larger capacity or higher specification than that required at no additional charge unless any extra seats or facilities are used in which case a reasonable additional charge will be made. The Company also reserves the right to substitute a vehicle from another operator provided that the size and facilities provided are of at least comparable standard.
5. Use of the Vehicle
Although a confirmation may state ‘Vehicle to Stay – Yes’, the hirer cannot assume the use of the vehicle between outward and return journeys, nor that it will remain at the destination for the hirer’s use unless this has been agreed with the company in advance.
6. Amendments
Amendments to your booking are permitted no later than 7 days prior to hire unless authorised by an agent. We take no responsibility for amendments made unless issued with a new booking confirmation. Please note that in some instances, a major change (such as dates, times and changes by you to the vehicle hired) will be classed as a cancellation and will apply accordingly. An Amendment Fee is charged for any amendment made to your booking. An amendment fee will be in charged addition to any amendment costs resulting in an increase or decrease of the cost of hire. Should we be unable to proceed with an amendment, and you wish to cancel your booking, our standard cancellation policy will apply, in line with your original booking.
7. Payment
Any deposit requested (which will normally be deemed non-refundable) must be paid by the date stated. Full payment is required prior to commencement of the hire, except where accounts have been specifically approved for credit. The Company reserves the right to add interest on overdue accounts at the rate of 2% compound interest per month, or part month.
Payment is required 28 days prior to date of hire. All payments must be cleared 28 days in advance of hire.
8. Drivers’ Hours and Other Statutory Regulations
The hirer undertakes to abide by all drivers’ hours regulations and other statutory requirements and regulations that may in any way affect the journey in question. Drivers must comply with all such regulations but, subject to the constraints imposed by them, will comply with all reasonable requests of the hirer.
9. Cancellation by the Client
No refund will be given by the company to the Hirer if the Hirer cancels a booking less than 14 days prior to date of booking. A refund in full of any payments including a deposit will be returned to the Hirer if the Company receives notice of the cancellation 14 days before the date of the booking.
10. Cancellation by the Company
In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or the happening of any event over which the Company has no control (including adverse weather and road conditions) the Company reserves the right to cancel any hire. In such an instance no charge would be made and any monies paid returned but the Company declines all liability for loss or inconvenience suffered as a consequence of such action.
11. Conduct on the Vehicle
Other than on a vehicle fitted expressly for that purpose, food (except confectionery) and drink may not be consumed on the vehicle without prior consent of the Company. Smoking is not permitted on the vehicle at any time. No alcohol will be permitted in the passenger area of the vehicle at any time. The Company reserves the right to request any passenger/s to leave the vehicle, and in extreme circumstances to terminate the hire, if it deems their conduct to be illegal or incompatible with the comfort or safety of other passengers or its employee/s.
Should the vehicle be in an unreasonable state of cleanliness at the conclusion of the hire the Company reserves the right to levy an additional cleaning fee.
The hirer will be held responsible for any damage that may be caused to the vehicle, or to the person or property of any Third Party through the negligence or misconduct of him/herself or any of the party using the vehicle. Any vehicle damage or Vandalism of vehicle will be billed to booking organizer.
Pets and other animals are not permitted on any vehicle with the exception of guide dogs by prior arrangement.
If there is a seating plan passengers are duty bound to adhere to this. Failure to do so is the responsibility of the booking organization.
Acceptance of passenger luggage for carriage is subject to statutory regulations, vehicle weight restrictions and availability of appropriate space on the vehicle. The Company does not guarantee that luggage space on a hired vehicle will be sufficient for the hirer’s needs and will not be liable for any loss or inconvenience that may arise from inadequate luggage space being provided. Intention to convey suitcases or other particularly heavy or bulky items of luggage must be notified to the Company at the time of booking in order that appropriate arrangements may be made. The carriage of luggage is entirely at the owner’s risk. The Company will not be responsible for any damage to, or loss of, personal property carried in the luggage lockers or passenger area of the vehicle.
12. Lost Property
Lost Property is not the responsibility of the Company. However, if found on the vehicle and reported it is the duty of the hirer to collect from our office during regular business hours.